Terms and conditions
1. Notice period
This depends on the cake design, the number of tiers you require and the amount of pre-booked cakes I have booked on the date you require, as i do limit the amount of cakes i produce per date. I do prefer at least 4 weeks notice for birthday cakes and 4 months notice for wedding cakes .
*it is advisable to book as soon as you know the date you require, particularly for weddings, weekends, summer dates and holidays (Easter,Christmas etc.)
Short notice bookings will always be considered, workload depending.
2. Deposit Payments
a. For all orders, a non-refundable deposit is required at the time of booking to secure your date. The remaining balance is then due on collection/delivery (or before). No order will be released without full payment under any circumstances (excluding wedding orders where the remaining balance is due 4 weeks before the wedding date).
Deposits a 50% deposit is required for each order
*In the unlikely event that I am forced to cancel an order through no fault of the customer ALL monies will be refunded.
b. I operate a first come, first served policy, no booking is confirmed until the deposit is paid and that date will be booked by the first customer to pay their deposit.
c. Payments/Deposits are the responsibility of the client, no reminders will be sent.
d. Payments can be made by cash, Direct Bank Transfer.
a. Once the order has left the premises (if collected) or after delivery, I accept no responsibility for damages.
b. Delivery is free up to 10 miles, then charged at 50p per mile thereafter.
4. Non Edible Items
a. Most cakes contain small proportions of inedible items; it is the client's responsibility to ensure that they are removed by your caterer/guests before consumption. These include: Support dowels in tiered cakes, ribbons, wires in sugar flowers, dry pasta in some toppers, diamanté, flower picks etc.
a. I do not do allergen free and Unfortunately I do not cater for nut allergies.
b. I cannot guarantee a 100% colour match, however I will aim to get it as close as possible.
c. While I am happy to take inspiration from photos you might wish to send me, I am unable to exactly copy another cake maker's design due to creative rights, although I will be happy to make something similar where possible.
d. Due to the handmade nature of my cakes some variation may occur and no two cakes will ever be exactly the same.
e. I reserve the right to amend any of these Terms and Conditions at any time.
a. As stated in section 2, all deposits are non refundable, but may, at my discretion be transferred to another date.
b. If a cancellation is made after the deposit is paid, the deposit is forfeited. Any addition monies paid above the deposit value will be returned provided cancellation is made in writing no later than 7 days before the booking date,NO CANCELLATIONS WILL BE ACCEPTED WITH LESS THAN 7 DAYS NOTICE (14 days for wedding orders) BEFORE THE ORDER DATE, AFTER THE CANCELLATION PERIOD HAS ENDED THE FULL BALANCE IS DUE.
c. Refunds are only available in the unlikely event that there is an issue with your order that is purely my fault, in this case the cake must be returned for inspection (no return,no refund).
d. No refund will be given if a cake has been stored incorrectly
By paying your deposit you are agreeing to these terms and entering into a contract with Polka-Dotty Cakes.